Return/Exchange policy

At Carry to clutch, customer satisfaction is our priority. However, we have a strict No Return & No Exchange policy except for damaged items. Please review our policy below:

1. No Returns or Exchanges

• We do not accept returns or exchanges for reasons such as change of mind or personal preference.
• Sale items are final sale and not eligible for return or exchange.

2. Damaged Product Claims

• If you receive a damaged item, you must report it on the same day of delivery.
• A clear video proof of the damaged product is required for a return request.
• The product must be in secure packaging as received, with:
  • The brand tag attached
  • No stain or used product

3. Return Process

• Once your claim is verified, the rider will come at your doorstep within 1-2 days to pickup the parcel.
• Returns will not be accepted after the same day of delivery.

4. Refund Policy

• Refunds will be processed within 7 to 10 days after verification.

For return requests, contact us immediately at [carrytoclutch@gmail.com] on the same day of receiving your order.

This policy ensures a smooth and fair return process. Thank you for shopping with CarryToClutch.com!